Storage Frequently Asked Questions

Self Storage Frequently Asked Questions

Can I access my self-storage facility 24 hours a day?
Our self-storage facility is accessible between the hours of 7 am and 9 pm, 7 days a week.
Where is your self-storage facility located?
Our self-storage facility is based in Bromsgrove on Aston Field Industrial Estate. We are well located for access to both the M5 and M42 motorways. Car parking is available at our premises whilst you are on site.
What information and documentation do you need from me to hire a self-storage container?
To rent out storage space you will need to provide 2 forms of identification, 1 must be a photo ID such as a driving license or passport, and the other could be a council tax bill or a utility bill and must show your current home address, and be registered in your name. These forms of identification are required upfront and before we can provide you with access to storage.
The identification must be for the person who is taking out the contract for storage.
What sizes of storage units do you have available for hire?
We have various sizes of household and commercial storage spaces available. We understand it can sometimes be very difficult to know how much space you need. To help with this we have prepared a simple guide that identifies each of the storage space sizes we offer and what you can expect to store in them.
Is there a discount if I rent more than one container?
We do not offer a discount for renting more than one unit. Unless you specifically need to separate the items in storage it may be more cost-effective to hire one larger unit to accommodate all the items you need to store. We will always help and advise you on the most cost-effective storage space available.
How do I know how much space I need?
Please look at our Self-Storage Size Guide. The Storage Size Guide provides the dimensions of the storage space and goes on to provide a description of something you can visualise e.g., 25–50-foot square storage space can store the equivalent to the contents of a Transit van, or 50 storage boxes.
Do you offer short-term storage?
Yes, we offer short-term storage. You can have a self-storage contract for as little as a week. If you pay for a month and leave early, then we will refund the fee for the unused time.
Are there long-term storage options available?
Bromsgrove Self Storage offers discounts for long-term storage. Long-term storage is available for all sizes of storage space. Please ask us for details of our competitively priced long-term self-storage deals.
Are your storage units secure?
  • Access to the storage facility is for customers only by use of a personal key fob which operates our access control system.
  • Your personal self-storage space is secured with a padlock that only you hold the keys to.
  • Our self-storage site is covered by 24-hour monitored CCTV both inside and outside the facility.
  • Our premises are protected by a monitored alarm system.
Do your storage units have power?
Many of our storage rooms have power. If you require a room with a power point, please make us aware of this when you first establish a contract with us and we can make sure the space we allocate to you has a plug socket.
Do your storage units have lighting?
All the storage rooms at Bromsgrove Self Storage are well-lit.
Is your storage site manned?
No, We only offer self-access storage. Our units are not manned during access hours. Once you have booked your viewing and are happy with the size of the room you require, you will be issued with your own key fob to come and go 7 days a week between 07.00 am and 21.00 pm.
Is there a minimum period for self-storage?
Our storage is for a minimum of 1 month, but after this, you only pay for as long as you stay.
Do I need to give notice to terminate my contract and take my belongings out of storage?
Yes, we require 4 weeks’ notice if you wish to cancel your storage space. The minimum term for self storage is one month.
Is there anything I am not allowed to store in your self-storage units?

There are a number of things you are not permitted to store in a storage facility.

  • People or animals. You may not store any living creature and you cannot stay in a storage facility!
  • Any materials that are combustible or flammable
  • Chemicals, radioactive materials, or biological agents
  • Firearms, explosives, ammunition, or any kind of weapon
  • We do not recommend you store living plants
  • Food or perishable goods
  • Illegal items
  • Money or securities
Are your storage units on the ground floor?
We have both ground-floor and first-floor storage units. If you have a preference, please make us aware of this at the time of establishing the contract.
Do you have a car park?
Yes, we have off-street parking at our premises.
Do you have loading and unloading bays?
Yes, we have loading and unloading bays
Can I store a vehicle with you?
No, unfortunately, we don’t provide vehicle storage.
How much does self-storage cost?
The cost of self-storage will depend on the size of the unit required. We offer discounts for long-term storage. Once you have identified the size of the storage unit you require please speak to us for prices and we will help you find the most cost-effective solution.
Who will have access to my self-storage unit?
Only you will have access to your storage unit. We do not hold keys to any of the units that are in use. Your storage space is locked with a padlock and only you will hold the keys. You will also be provided with a personal key fob which operates our access control system for access to our storage facility.
How many sets of keys will I have for my self-storage container?
You will be issued two sets of keys for the padlock to your storage room. You will also be provided with a personal key fob for the access control system to our site.
What if the container I have chosen isn’t big enough?
If when you unload your belongings into the storage space you have selected you to discover that there isn’t enough room, or it’s too big, please speak to us. We can change the size of the container and adjust your contract and costings.
Can I downsize my storage container?
Yes, it is possible to change to a smaller storage unit and save money. If you take some of your belongings out of storage and find you no longer need such large storage space, please speak to us so we can help you find a more cost-effective solution.
Is there any discount for the pre-payment of self-storage units?
All of our self-storage contracts require pre-payment of 2 months, but the difference is refunded if you’re only using the facility for 1 month. If you end your contract early, we will refund you for any unused days. The minimum self-storage period is 1 month.
Do you have trolleys available for me to use?
Bromsgrove Self Storage provides trolleys for your safety and convenience when loading or unloading your belongings into our storage facility.
Will my belongings be insured whilst they are in storage at Bromsgrove Self Storage?
Yes, you can choose to insure your items through a 3rd party company. We can provide details, please ask us for more information.
Do you provide any boxes and packing materials?
Unfortunately we no longer provide boxes and packaging materials for our storage units.
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